Due to the robust tour guide selection and screening process, the majority of customers report being “very satisfied” with their tours, so that tourists repeatedly use the TBL website when booking new tours across the globe.
TBL platform provides tour operators with a steady stream of new customers that highly value personalized, private tours.24-7 Customer Service team helps process customer refunds, ensure tour quality and monitor prompt tour guide communication.
TBL holds the payment in trust until the completion of the tour to ensure customer satisfaction. Website processes safe and secure credit card payments via Paypal.TBL’s rating and review system allows for tourists to read through uncensored comments by travelers who have taken the guide’s tours.Private messaging functionality allows for guides and tourists to communicate throughout the booking process.TBL also requires that tour guides accept the Company’s “Tour Guide Agreement” policy, which includes best practices for pricing, setting availability, itinerary organization, and more. After encouraging these prospects to apply, TBL then assesses their language competency and conducts a background check. TBL’s team of recruiting specialists proactively search for deeply knowledgeable and reliable prospect guides in select areas. TBL’s platform only features the very best tour guides around the world due to TBL’s careful selection and screening process.TBL customers have access to a multitude of offerings, including customizable half-day, full-day, and multi-day private tour experiences (up to 6 people) that are created and led by insightful guides.TBL’s website enables tourists to search for private tours in 160 countries.Pathways to a Just Digital Future Watch this tech inequality series featuring scholars, practitioners, & activists
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